Paid Internet access is provided by Siren Hero, Inc. Free access to the event's medical messaging page does not require a paid pass.
Before you pay
A pass covers one device at a time while connected to the event's SirenHero Wi-Fi.
The price and expiration shown before checkout apply to your purchase. Prices are in US dollars.
A 2-hour pass starts when Internet access is first activated. Day and 4-day passes expire at the date and 4 AM Eastern time shown before checkout; they are calendar passes, not 24- or 96-hour timers.
Connect promptly after payment. The first activation window is 15 minutes. Keep your recovery code so you can recover an existing purchase instead of paying again.
There is no data quota. Connection speed and availability depend on coverage, congestion and the event's Internet connection. Access ends at the purchased expiration and does not renew automatically.
If your purchase does not work
Keep your recovery code and retry the existing purchase. Do not buy another pass to fix a payment or connection problem.
Refund requests
For duplicate charges, a pass that could not activate, or another service problem, email support@sirenhero.co. Include the purchase date and receipt or order number and explain what happened. Do not email full card details or your recovery code.
Refund requests are reviewed individually. Support will confirm the outcome and any refund. Refunds are not automatic. A refunded pass loses paid Internet access.