Siren Hero, Inc. uses information needed to provide and support event Wi-Fi passes.
The Wi-Fi system uses device and network identifiers, the event and Wi-Fi station, purchase and payment references, pass activation and expiration, connection status, and support records. These records let us authorize access, recover passes, investigate problems, prevent misuse, and reconcile payments, refunds and disputes.
The portal may keep a pending purchase and recovery information in your browser. Anyone with your recovery code may be able to recover your pass; keep it private.
Stripe processes payment details on its checkout page. The Wi-Fi backend uses payment references and status; it does not store your full card number. See Stripe's privacy policy for its handling of payment information.
The free medical button opens the event's ParaDocs medical page. Medical requests are separate from buying a Wi-Fi pass. The Wi-Fi payment system does not need the contents of your medical request.
Contact support@sirenhero.co with questions about your pass or personal information. Do not email full card details, recovery codes or medical information for a payment-support request.